OR Operations & Scheduling Supervisor

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medical Center, Inc. in Boston is seeking an administrative leader to support daily operations, scheduling, and training across clinical services. You will supervise staff, coordinate patient scheduling templates, and participate in ongoing quality improvement initiatives that enhance service delivery.

The role emphasizes developing efficient administrative processes, managing hospital systems, and collaborating with teams to ensure top-tier customer service and operational performance.

Qualifications

• Strong computer literacy with MS Office (Word, Excel, PowerPoint, Outlook) and relational databases.
• Excellent interpersonal and customer service skills with strong telephone etiquette.
• Ability to handle confidential medical information with discretion.
• Understanding of healthcare expenses, billing, revenue, and reimbursement models.

Responsibilities

• Provide direct supervision of clinical, support, and billing staff.
• Oversee onboarding and training of staff in clinical settings.
• Own patient scheduling processes and ensure efficient templates across services.
• Act as super user for hospital systems related to clinical operations.
• Lead quality improvement and efficiency projects.

Skills

Computer literacy

Interpersonal skills

Customer service

Tact

Business skills

Analytical and quantitative skills

Organizational skills

Medical terminology

Independent work

Confidential information handling

Education

Associate’s Degree

Bachelor’s degree (preferred)

High school diploma or equivalent + >5 years experience

Tools

Microsoft Office

Access

Job description

Tufts Medical Center, Inc. in Boston is seeking an administrative leader to support daily operations, scheduling, and training across clinical services. You will supervise staff, coordinate patient scheduling templates, and participate in ongoing quality improvement initiatives that enhance service delivery.

The role emphasizes developing efficient administrative processes, managing hospital systems, and collaborating with teams to ensure top-tier customer service and operational performance.