Ophthalmology Clinical Operations Supervisor

Tufts Medical Center; Boston (MA); On-site; USD 60,908 - 76,140; Full time

Job summary

Tufts Medical Center in Boston, MA is seeking an experienced Clinical Administration Administrator to oversee day-to-day operations of a clinical practice, supervise front-line staff, and ensure high-quality patient care and satisfaction.

This role partners with the Clinical Practice Administrator to manage staffing, scheduling, and billing processes, monitor regulatory compliance, and support financial reporting.

Qualifications

• Associate's degree in Healthcare Administration, Business Administration, or related field and 3 years healthcare experience with 1 year progressive admin experience.
• High School diploma and 5 years in healthcare with 3 years progressive admin experience.

Responsibilities

• Assists in management of daily operations of the clinical practice under guidance of Clinical Practice Administrator.
• Supervises front desk staff, billers/coders, and medical assistants to ensure optimal staffing and resource utilization.
• Oversees patient registration, scheduling, and billing processes for accuracy and efficiency.
• Monitors compliance with relevant regulations and policies.
• Supports quality assurance initiatives and patient satisfaction evaluations.
• Handles patient complaints and issues and ensures swift resolutions.
• Assists with financial management of the practice and monitors expenditures.

Skills

Team leadership

Operational analysis

Strong communication

Problem solving

Flexibility

Education

Associate's degree in Healthcare Administration, Business Administration, or related field

High School diploma or equivalent

Job description

Tufts Medical Center in Boston, MA is seeking an experienced Clinical Administration Administrator to oversee day-to-day operations of a clinical practice, supervise front-line staff, and ensure high-quality patient care and satisfaction.

This role partners with the Clinical Practice Administrator to manage staffing, scheduling, and billing processes, monitor regulatory compliance, and support financial reporting.