Clinical Operations Supervisor

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medicine in Boston seeks an experienced Operations Administrative Manager to support daily clinical and administrative activities. You will supervise staff, coordinate scheduling, training, and quality-improvement efforts to ensure efficient service delivery and excellent patient experience.

The role emphasizes supervising para-professional staff, overseeing resource utilization, and implementing policies that align with organizational goals while maintaining strong collaboration with

Qualifications

• Associate's Degree plus one year of experience or High school diploma plus more than five years of experience.
• Two years of experience in a healthcare setting including staffing and scheduling.
• Bachelor's degree preferred; three years of healthcare experience including staff training and development, coaching, and evaluation.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or billing staff.
• Oversees customer service standards and triages patient and staff communications.
• Engages in quality improvement and efficiency projects.
• Acts as super user for hospital systems related to clinical inpatient and outpatient services.
• Participates in interviews, hiring, performance reviews, and corrective actions.

Skills

Staffing & Scheduling

Staff training

Job coaching

Evaluation

Education

Associate's Degree

High school diploma

Bachelor's degree

Tools

Microsoft Office

Access

Job description

Tufts Medicine in Boston seeks an experienced Operations Administrative Manager to support daily clinical and administrative activities. You will supervise staff, coordinate scheduling, training, and quality-improvement efforts to ensure efficient service delivery and excellent patient experience.

The role emphasizes supervising para-professional staff, overseeing resource utilization, and implementing policies that align with organizational goals while maintaining strong collaboration with