Optometry Technician & Patient Care Specialist

Vsp-Visio; Mountain View (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

VSP Vision is seeking an Optical Assistant in Mountain View, CA to support the optometrist during eye examinations and patient care. You will conduct pre-testing, gather patient histories, and guide patients through the clinical experience.

Responsibilities include preparing patients, performing measurements with clinical instruments, assisting with contact lens insertion, ordering lenses, administering medications, and coordinating patient flow with staff.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.
• For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

• Prepare patients before the examination by gathering information about the patient’s vision and medical history, explaining the exam process, and documenting all needed information in the patient’s record
• Able to work well with technology and various clinical instruments, taking measurements, and administering tests to determine the visual capabilities of the patient in preparation for the vision examination
• Perform contact lens insertion; educate and train patients on contact lens insertion and removal
• Order contact lenses of various types of materials and designs and manage contact lens trials inventory
• Administer topical ophthalmic and dilation medications
• Scribe for the doctor and translate as needed
• Prioritize patient care and patient flow while communicating effectively with doctors, staff, and patients
• Perform, under the direction of the Optometrist, some therapy exercises or procedures with the patient
• Assist in other areas of the office as necessary, such as answering phones, verifying insurance, checking in patients, scanning charts, maintaining a clean office, and checking patients in and out
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Skills

Experience 1-2 yrs

MS Office

Verbal communication

Written communication

Interpersonal skills

Questioning

Active listening

Remote/hybrid engagement

Tools

MS Office

Job description

VSP Vision is seeking an Optical Assistant in Mountain View, CA to support the optometrist during eye examinations and patient care. You will conduct pre-testing, gather patient histories, and guide patients through the clinical experience.

Responsibilities include preparing patients, performing measurements with clinical instruments, assisting with contact lens insertion, ordering lenses, administering medications, and coordinating patient flow with staff.