Optometry Support Specialist — Elevate Patient Care

Luxottica; Jeffersonville (IN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Job summary

LensCrafters is seeking an Optometric Technician to join our team and deliver the LensCrafters Experience. You will assist the optometrist, prepare patients, and help link doctor and retail functions to ensure high-quality care.

The role emphasizes accuracy in pre-exams, patient communication, and efficient handling of records, while maintaining a safe, organized environment and supporting inventory and merchandising as needed.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/external).
• Strong communicator and listener.
• Problem solving ability.
• Strong interpersonal skills.
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
• Ability to work autonomously.
• Knowledge of office environment.
• Strong basic math skills.

Responsibilities

• Display a professional image, greet patients promptly with a smile.
• Promptly answer the telephone in a friendly and courteous manner.
• Perform a variety of tasks to assist the optometrist in eye examinations.
• Attend to details; review prescriptions and patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary.
• Show courtesy to indecisive or difficult customers/patients.
• Perform work accurately and thoroughly despite time pressure and patient volume.
• Identify situations involving unsatisfied patients and act quickly for effective resolution.
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs.
• Place contact lens order trials, ensure no expired contacts and maintain the contact lens room.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees.
• Maintain safe working environment for all associates, customers and patients.
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
• Adapt to various examination scenarios and be personable with patients and staff.
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain measurements.
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms.
• Support retail as capacity and patient demand allows.

Skills

Customer service

Communication

Problem solving

Teamwork

Autonomy

Education

High School diploma

Tools

CIAO system

Job description

LensCrafters is seeking an Optometric Technician to join our team and deliver the LensCrafters Experience. You will assist the optometrist, prepare patients, and help link doctor and retail functions to ensure high-quality care.

The role emphasizes accuracy in pre-exams, patient communication, and efficient handling of records, while maintaining a safe, organized environment and supporting inventory and merchandising as needed.