Optometry Support Specialist

LensCrafters; Bloomington (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

LensCrafters in Bloomington, IL is seeking a Part-Time Optometric Technician to help deliver the LensCrafters Experience. You will support the optometrist during exams, prep patients, and ensure accurate patient records throughout the patient journey.

The role emphasizes strong customer service, HIPAA compliance, and smooth patient flow, with opportunities in contact lens management and post-exam follow-up to enhance retention and satisfaction.

Qualifications

• High School diploma or equivalent required.
• Minimum of one year in customer service.
• Strong communication and organization skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in retail or healthcare is preferred.

Responsibilities

• Greet patients promptly and display a professional image.
• Answer phones courteously and help with inquiries.
• Assist optometrist during eye examinations and prep patients.
• Review prescriptions and patient information for accuracy.
• Maintain patient records per HIPAA guidelines.
• Support retention calls and appointment scheduling.
• Manage contact lens orders and inventory in exam rooms.
• Operate the CIAO system to input data and fees.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Autonomy

Interpersonal skills

Time management

Education

High School diploma or equivalent

Tools

CIAO system

Office software basics

Job description

LensCrafters in Bloomington, IL is seeking a Part-Time Optometric Technician to help deliver the LensCrafters Experience. You will support the optometrist during exams, prep patients, and ensure accurate patient records throughout the patient journey.

The role emphasizes strong customer service, HIPAA compliance, and smooth patient flow, with opportunities in contact lens management and post-exam follow-up to enhance retention and satisfaction.