Optometry Support Specialist - Patient Care & Exams

Talentify; Lincolnwood (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

LensCrafters is seeking an Optometric Technician to deliver high-quality patient care and support the exam process. The role links the doctor and retail functions, ensuring accurate data handling and a smooth patient experience.

Responsibilities include assisting the optometrist, managing patient flow, and maintaining records with HIPAA compliance. The position emphasizes professional interaction, attention to detail, and teamwork in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills.
• Leadership skills are required.
• Strong communicator and listener.
• Problem solving ability.
• Organization skills and attention to detail.

Responsibilities

• Greet patients and display a professional image.
• Promptly answer the telephone in a courteous manner.
• Assist the optometrist during eye examinations and prepare patients.
• Review prescriptions and patient information for accuracy.
• Maintain patient records in adherence with HIPAA.
• Input data in the CIAO system and support scheduling and inventory.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Multitasking

Education

High school diploma

Tools

CIAO system

Job description

LensCrafters is seeking an Optometric Technician to deliver high-quality patient care and support the exam process. The role links the doctor and retail functions, ensuring accurate data handling and a smooth patient experience.

Responsibilities include assisting the optometrist, managing patient flow, and maintaining records with HIPAA compliance. The position emphasizes professional interaction, attention to detail, and teamwork in a fast-paced environment.