Optometry Practice Manager: Patient Experience Lead

Keplr-Vision-Group; Roseville (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Eye Designs Optometry in Roseville is seeking a Practice Manager to ensure top-quality patient care and lead a team of optical staff. You will resolve patient and staff issues, supervise technicians and coordinators, and drive exceptional customer service while maintaining compliant and efficient operations.

You will work closely with the Lead OD to optimize workflow, monitor performance, and contribute to practice profitability.

Qualifications

• 3+ years of retail management/supervisory experience.
• Strong customer service orientation and communication skills.
• Proven leadership and staff development abilities.
• Solid understanding of retail operations and profitability.
• Knowledge of HIPAA compliance and patient privacy standards.
• Experience in optical industry preferred.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Coach staff to deliver unsurpassed customer service and uphold core values.
• Serve as a role model and provide guidance to the team.
• Collaborate with ODs to maintain high patient care and workflow efficiency.
• Monitor operations, provide on-the-job training, and support staff.

Skills

Retail mgmt

Customer service

Leadership

Operations

HIPAA compliance

Optical industry knowledge

Job description

Eye Designs Optometry in Roseville is seeking a Practice Manager to ensure top-quality patient care and lead a team of optical staff. You will resolve patient and staff issues, supervise technicians and coordinators, and drive exceptional customer service while maintaining compliant and efficient operations.

You will work closely with the Lead OD to optimize workflow, monitor performance, and contribute to practice profitability.