Practice Manager

Keplr Vision; Roseville (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Eye Designs Optometry in Roseville is seeking a Practice Manager to ensure the highest quality patient care and lead a team of Opticians, Technicians, and Patient Care Coordinators.

You will work closely with the Lead OD to deliver an exceptional patient experience, coach staff, monitor operations and financial performance, ensure HIPAA and billing compliance, and recruit top talent to uphold Keplr Vision’s standards.

Qualifications

• Minimum 3 years of retail management/supervisory experience
• Strong understanding of operations and business acumen
• Excellent communication and leadership skills
• Ability to set and achieve productivity goals

Responsibilities

• Supervises a team of Opticians, Technicians, and Patient Care Coordinators
• Works with Lead OD to ensure exceptional patient experience
• Coaches and develops staff to deliver superior customer service
• Ensures high standards of patient care and workflow efficiency
• Monitors practice operations and provides on‑the‑job training
• Analyzes financial data and recommends steps to improve profitability
• Recruits and selects high-caliber talent
• Ensures billing, staff behavior, and HIPAA compliance
• Manages product, inventory, and cost of goods
• Conducts regular staff evaluations and trainings
• Upholds Keplr Vision’s Core Values

Skills

Retail management

Customer service

Leadership

Interpersonal skills

Operations understanding

Productivity goal setting

Problem solving

Attention to detail

Job description

Practice Manager - Eye Designs Optometry, Roseville

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Practice Manager - Eye Designs Optometry, Roseville

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. It is the Practice Manager who is the primary for resolving the majority of patient and employee issues and provides immediate guidance and supervision to all staff. Primary responsibilities include:

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Working closely with the Lead OD to ensure an exceptional patient experience.
• Conveys a customer-centric approach to customer service through leading staff performance, coaching, inspiring and developing staff to deliver unsurpassed Customer Service.
• Serving as a role model to their team
• Work closely with ODs to ensure the highest standard of patient care and workflow efficiency.
• Demonstrates the highest level of Customer Service vision with all customers and patients.
• Monitors all aspects of practice operations, provides on-the-job-training and support to team members using all core philosophies.
• Analyzes practice financial data and makes recommendations regarding next steps to optimize overall practice profitability.
• Recruits and selects high caliber talent.
• Ensure overall compliance relating to billing, staff behaviors, and HIPAA compliance.
• Performs duties related to product management, inventory management, and cost of goods.
• Performs consistent staff evaluations, conducts performance management, and delivers team trainings.
• Uphold Keplr Vision’s Core Values.

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have:

• Prefer optical experience and/or minimum of 3 years of retail management/supervisory experience.
• General understanding of operations, processes, and high level of business acumen.
• Excellent communication, organizational, leadership, and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail.
• Understanding of optometric business processes and strategic development.
• Ability to handle and prioritize multiple tasks and meet required deadlines.

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The reporting structure for this position is dependent upon practice alignment and may report to the Lead OD, Director of Operations, or Area Manager.

Status: Full-time (FT)

Exemption: Exempt

Department: Management