Optical Practice Manager: Patient Care & Operations Lead

Yes! Communities, Inc.; Edwardsville (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Yes! Communities, Inc. is seeking a Practice Manager I to lead a staff of Opticians, Technicians, and Patient Care Coordinators, ensuring top-quality patient care and efficient operations.

You will guide the team, coordinate with the Lead OD, and uphold a customer-centered service culture across all touchpoints. The role requires strong leadership, excellent communication, and the ability to balance clinical workflow with profitability.

Qualifications

• Excellent customer service skills and professional presentation are essential.
• Optical experience preferred or at least 2 years in retail management/supervisory roles.
• Strong understanding of operations, processes, and business acumen.
• Excellent communication, organizational, leadership, and interpersonal abilities.
• Able to set, monitor, and hit productivity targets.
• Strong problem-solving, judgment, and attention to detail.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Collaborate with the Lead OD to ensure an exceptional patient experience.
• Lead staff to deliver outstanding customer service and model behavior.
• Work closely with ODs to optimize patient care and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support.
• Analyze practice financial data and recommend actions to improve profitability.
• Recruit and select high-caliber talent and ensure HIPAA/compliance standards.
• Oversee product management, inventory, and cost of goods; conduct staff evaluations.

Skills

Customer service

Retail management

Optical experience

Leadership

Communication skills

Job description

Yes! Communities, Inc. is seeking a Practice Manager I to lead a staff of Opticians, Technicians, and Patient Care Coordinators, ensuring top-quality patient care and efficient operations.

You will guide the team, coordinate with the Lead OD, and uphold a customer-centered service culture across all touchpoints. The role requires strong leadership, excellent communication, and the ability to balance clinical workflow with profitability.