Optical Practice Leader: Patient Experience & Operations

Keplr Vision; North Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

Keplr Vision in North Carolina seeks a Practice Manager to ensure patients receive top-quality care and lead a team of optical professionals. You will guide staff performance, coach and develop the team, and work closely with Lead OD to maintain an exceptional patient experience.

Responsibilities include supervising operations, coaching for superior customer service, managing finances, recruiting talent, and ensuring HIPAA and billing compliance. Strong leadership and communication are required.

Qualifications

• Excellent customer service skills and professional presentation are essential.
• Minimum of 3 years of retail management/supervisory experience.
• Strong business acumen and understanding of operations.
• Excellent communication, organizational and interpersonal skills.
• Ability to set, monitor and achieve productivity goals.
• Knowledge of optometric business processes is a plus.

Responsibilities

• Supervise a team of Opticians, Technicians, Patient Care Coordinators and other staff.
• Collaborate with Lead OD to ensure an exceptional patient experience.
• Lead staff to deliver top-tier customer service and model behavior.
• Work with ODs to maintain high patient care standards and workflow efficiency.
• Monitor operations, provide on-the-job training and support to staff.
• Analyze practice financial data and recommend steps to improve profitability.
• Recruit and select high-caliber talent and ensure HIPAA compliance.
• Oversee product management, inventory and cost of goods.
• Conduct staff evaluations, performance management and trainings.

Skills

Retail management

Leadership

Customer service

Optical experience

Job description

Keplr Vision in North Carolina seeks a Practice Manager to ensure patients receive top-quality care and lead a team of optical professionals. You will guide staff performance, coach and develop the team, and work closely with Lead OD to maintain an exceptional patient experience.

Responsibilities include supervising operations, coaching for superior customer service, managing finances, recruiting talent, and ensuring HIPAA and billing compliance. Strong leadership and communication are required.