Optical Practice Manager - Patient Care Leader

Keplr Vision; Belmont (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Keplr Vision is seeking a Practice Manager II to ensure the highest quality of patient care and supervise a diverse staff including Opticians and Technicians. You will lead customer service initiatives, collaborate with the Lead OD, and drive staff performance and training to deliver an outstanding patient experience.

Responsibilities include monitoring operations, analyzing financial data for profitability, recruiting talent, and ensuring HIPAA compliance and accurate billing practices.

Qualifications

• Excellent customer service and professional presentation are essential.
• Strong leadership and team coaching abilities.
• Clear communication and interpersonal skills for staff and patients.
• Ability to set, monitor and achieve productivity goals.
• Problem solving and sound judgment with attention to detail.
• Understanding of optometric business processes is a plus.

Responsibilities

• Supervising a team of Opticians, Technicians, Patient Care Coordinators, and other staff.
• Work closely with the Lead OD to ensure an exceptional patient experience.
• Lead staff performance, coaching, inspiring and developing teams to deliver excellent customer service.
• Serve as a role model to the team and uphold core values.
• Collaborate with ODs to optimize patient care and workflow efficiency.
• Monitor practice operations and provide on-the-job training and support.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Operations

Job description

Keplr Vision is seeking a Practice Manager II to ensure the highest quality of patient care and supervise a diverse staff including Opticians and Technicians. You will lead customer service initiatives, collaborate with the Lead OD, and drive staff performance and training to deliver an outstanding patient experience.

Responsibilities include monitoring operations, analyzing financial data for profitability, recruiting talent, and ensuring HIPAA compliance and accurate billing practices.