Optometry Front Desk & Patient Access Specialist

University of Houston; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

The University of Houston Optometry Clinic seeks a front desk professional to manage patient scheduling, registration and phone coverage. Responsibilities include verifying insurance, collecting payments and maintaining EMR accuracy.

You will serve as first contact for patients and visitors, support clinic staff, protect patient confidentiality and work as part of a collaborative team in a security-sensitive environment.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 3 years of directly related experience.
• Experience handling medical records and confidentiality.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Schedule appointments and verify eligibility.
• Check in/out patients and collect payments.
• Verify insurance and determine payer source.
• Maintain and update patient records in EMR.
• Answer phones and route calls to staff.
• Ensure confidentiality of medical information.

Skills

Customer service

Phone etiquette

EMR familiarity

Medical records

Education

High school diploma or GED

Job description

The University of Houston Optometry Clinic seeks a front desk professional to manage patient scheduling, registration and phone coverage. Responsibilities include verifying insurance, collecting payments and maintaining EMR accuracy.

You will serve as first contact for patients and visitors, support clinic staff, protect patient confidentiality and work as part of a collaborative team in a security-sensitive environment.