Front Office & Patient Experience Specialist

EyeCare Partners; Fairfield (OH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact, setting the tone for a world class Total Patient Experience in a busy ophthalmology/optometry practice. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

You will handle check-in/out, greet patients, answer phones, verify insurance, collect payments, and maintain smooth patient flow while upholding HIPAA and

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High School Diploma or GED required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to serve as the first point of contact, setting the tone for a world class Total Patient Experience in a busy ophthalmology/optometry practice. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

You will handle check-in/out, greet patients, answer phones, verify insurance, collect payments, and maintain smooth patient flow while upholding HIPAA and