Patient Access Specialist - Optometry - (496820 )

University of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Houston is seeking a Front Desk Clerk for the Optometry Clinic. Responsibilities include patient scheduling, registration, and handling phone lines, with emphasis on excellent customer service and confidentiality in a medical setting.

Qualifications include a minimum of three years in a related role and a high school diploma or GED. Familiarity with EMR systems and insurance verification is preferred.

Qualifications

• Minimum of three years of directly related front desk/customer service experience.

Responsibilities

• Serve as main contact for patients, visitors, and staff.
• Handle scheduling, registration, and appointment reminders.
• Verify insurance eligibility and coverages.
• Check in/out patients and process payments.
• Enter/update patient information in EMR and file records.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

EMR system

Job description

Department: OptometryClinicSalary: Commensurate withExperience/Education

Description

Responsible for front desk operations, which include patientscheduling & registration, insurance/eligibility verifications,reminder calls, check in/out, collection of payments, and coverageof phone/fax lines.

• Serve as first point of contact for patients, visitors, staff,students and faculty.
• Answers questions and resolves moderate customer serviceconcerns and refers more difficult issues to manager; adheres todepartment guidelines on referring patients/visitors to theappropriate area.
• Provides excellent customer and patient services support bysetting appointments and providing phone coverage.
• Answers telephone and directs calls to the appropriate staff andrelays pertinent information.
• Communicates with customers in a courteous, professional,cooperative and mature manner.
• Retrieves and files medical records, enters/updates patientinformation, and ensures patient's documents are scanned into theelectronic systems.
• Identifies payer source, verifies insurance eligibility,financial status and assigns correct pay type.
• Assists patients with check-in process; checks out patientsusing electronic medical records system including inputting data,posting charges/payments, and searching and retrieving data.
• Faxes, copies and distributes medical record information fordoctors and patients.
• Ensures confidentiality of all medical records and patientinformation.
• Works as part of a team with all clinic staff includingmanagement, nursing, and medical personnel.
• Performs other job-related duties as assigned.

MQ: Education: Requires a basic knowledge of grammar, spelling,punctuation and simple mathematical functions like percentages,ratios, etc. as might normally be acquired through attainment of ahigh school diploma or GED. Experience: Requires a minimum of three(3) years of directly job-related experience.Certification/Licensing: None

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.