Optometry Patient Access & Scheduling Specialist

University of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Houston is seeking a Front Desk Clerk for the Optometry Clinic. Responsibilities include patient scheduling, registration, and handling phone lines, with emphasis on excellent customer service and confidentiality in a medical setting.

Qualifications include a minimum of three years in a related role and a high school diploma or GED. Familiarity with EMR systems and insurance verification is preferred.

Qualifications

• Minimum of three years of directly related front desk/customer service experience.

Responsibilities

• Serve as main contact for patients, visitors, and staff.
• Handle scheduling, registration, and appointment reminders.
• Verify insurance eligibility and coverages.
• Check in/out patients and process payments.
• Enter/update patient information in EMR and file records.

Skills

Customer service

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

EMR system

Job description

The University of Houston is seeking a Front Desk Clerk for the Optometry Clinic. Responsibilities include patient scheduling, registration, and handling phone lines, with emphasis on excellent customer service and confidentiality in a medical setting.

Qualifications include a minimum of three years in a related role and a high school diploma or GED. Familiarity with EMR systems and insurance verification is preferred.