Onsite Office Assistant - Patient Services & Scheduling

SUNY College of Optometry; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

SUNY College of Optometry's University Eye Center seeks an Office Assistant 1 (NY HELPS) to greet patients and provide front-desk support in a busy clinic. You will handle HIPAA forms, benefits assignments, and scan them into the EMR, ensuring timely data entry.

Responsibilities include scheduling appointments, referrals, verifying demographics and insurance, and following up on no-shows and cancellations. This onsite role requires strong attention to detail and excellent customer service.

Qualifications

• Greets patients and assists with inquiries in person or by phone.
• Excellent customer service in a professional, respectful manner.
• Strong attention to detail in data entry and form handling.

Responsibilities

• Greet patients professionally and assist with service needs.
• Prepare HIPAA forms and assign benefits; scan into EMR promptly.
• Enter and retrieve data in NextGen and EHR systems; ensure timely processing.

Skills

Customer service

Attention to detail

Data entry

Tools

NextGen

EHR systems

Job description

SUNY College of Optometry's University Eye Center seeks an Office Assistant 1 (NY HELPS) to greet patients and provide front-desk support in a busy clinic. You will handle HIPAA forms, benefits assignments, and scan them into the EMR, ensuring timely data entry.

Responsibilities include scheduling appointments, referrals, verifying demographics and insurance, and following up on no-shows and cancellations. This onsite role requires strong attention to detail and excellent customer service.