Optometric Technician: Eye Exams & Patient Experience

Warby Parker; New York (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

And more (just ask!)

Job summary

Warby Parker is seeking an Optometric Technician to support our optometrists in stores, delivering a stellar eye-exam experience. You will manage a high patient flow, perform pre-testing, assist with contact lens training, and support video-assisted eye exams where available.

As a liaison between doctor and patient, you’ll collect and document data, maintain records, and help with appointment confirmations and follow-up.

Responsibilities

• Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
• Support with in person and video assisted eye exam appointments as available
• Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training
• Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience
• Efficiently manage the flow of our patients through the eye exam process
• Provide support to the doctor in maintaining meticulous and accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company procedures
• Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
• Support the retail sales team as directed by the Store Leader

Job description

Warby Parker is seeking an Optometric Technician to support our optometrists in stores, delivering a stellar eye-exam experience. You will manage a high patient flow, perform pre-testing, assist with contact lens training, and support video-assisted eye exams where available.

As a liaison between doctor and patient, you’ll collect and document data, maintain records, and help with appointment confirmations and follow-up.