Optician: Patient-Focused Eyewear Specialist

joinaegvision; Harvey (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is hiring an Optician to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting frames, lenses, and treatments, ensuring proper fit and accurate dispensing as part of a seamless patient experience.

You will interpret prescriptions, document orders in the EHR/ALE system, and collaborate with technicians and managers to resolve issues and maintain high satisfaction and loyalty.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Enter all prescription information into the EHR and ALE system while ensuring all required documentation is scanned and attached to the patient\'s chart.

Skills

Communication skills

Customer service

Sales experience

PC skills

Education

High School or GED qualification

Tools

Pupilometers

PD sticks

Lensometers

Pliers

Wrenches

Frame warmers

Job description

AEG is hiring an Optician to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting frames, lenses, and treatments, ensuring proper fit and accurate dispensing as part of a seamless patient experience.

You will interpret prescriptions, document orders in the EHR/ALE system, and collaborate with technicians and managers to resolve issues and maintain high satisfaction and loyalty.