Optician: Patient-Centric Eyewear Specialist

AEG Vision; Elgin (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Elgin, IL seeks an experienced Optician to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting frames, lenses, and coatings while ensuring proper fit and accurate measurements.

As part of a collaborative team, you’ll interpret prescriptions, educate patients on insurance and warranty options, and maintain accurate documentation in the EHR system. Strong customer service and communication skills are essential.

Qualifications

• High School or GED required.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience as an Optician preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MS Office, Windows, and word processing.
• Strong organizational and communication skills; customer service oriented.

Responsibilities

• Delivers extraordinary experience to each patient with customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish rapport by asking lifestyle questions to identify visual needs.
• Keeps current on company/industry products and procedures, manufacturer rebates, and lens/frame options.
• Takes and returns patient calls, updates on order status and resolves issues; escalates as needed.
• Educates patients on eyewear care, insurance coverage, warranties, and protection plans.
• Interprets prescriptions and enters data into EHR/ALE system; ensures documentation is attached to patient chart.
• Disassembles, fits, and adjusts eyewear for proper visual acuity and comfort.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Sales experience

Education

High School or GED

Job description

AEG Vision in Elgin, IL seeks an experienced Optician to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting frames, lenses, and coatings while ensuring proper fit and accurate measurements.

As part of a collaborative team, you’ll interpret prescriptions, educate patients on insurance and warranty options, and maintain accurate documentation in the EHR system. Strong customer service and communication skills are essential.