Optician & Eyewear Specialist - Patient Care (Somerville)

Medical Eyeglass Center; Somerville (MA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Somerville, MA is seeking a patient-focused Optical Associate to join our in-office optical dispensary. You will assist patients from selection to fitting, process orders, and maintain accurate records.

The role blends technical eyewear knowledge with strong customer service, handling insurance claims, lab orders, and promotions while collaborating with clinicians and staff to deliver a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking accurate measurements (PD, seg height, optical center).
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive).
• Experience reading lenses using manual lensometer.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

customer service

sales skills

communication

time management

attention to detail

teamwork

multitasking

reading prescriptions

Education

High School Diploma or GED

Tools

MS Excel

EHR systems

optical POS systems

Job description

Medical Eyeglass Center in Somerville, MA is seeking a patient-focused Optical Associate to join our in-office optical dispensary. You will assist patients from selection to fitting, process orders, and maintain accurate records.

The role blends technical eyewear knowledge with strong customer service, handling insurance claims, lab orders, and promotions while collaborating with clinicians and staff to deliver a positive patient experience.