Contact Lens Coordinator- Somerville, MA

Medical Eyeglass Center; Somerville (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Somerville, MA seeks an Optical Associate to partner with clinicians in delivering precise eyewear care. You will assist patients from selection through fitting, process orders, and maintain accurate prescriptions and insurance documentation.

The role emphasizes patient-focused service, attention to detail, and teamwork within a fast-paced optical office setting located inside a medical practice.

Qualifications

• Reading spectacle prescriptions (and contact lenses where applicable)
• Eyewear fitting, adjustments, and repairs
• Strong customer service and sales skills
• Proficiency with MS Excel, email, and insurance portals preferred

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting.
• Process and complete orders through MEC's POS systems.
• Maintain records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders for timely completion.
• Submit insurance claims and follow up on receivables.
• Dispense eyewear and contact lenses when applicable.
• Assist with eyewear adjustments, repairs, and cleaning.

Skills

Eyewear fitting

Customer service

Prescription reading

Insurance experience

MS Excel

Communication

Organization

Teamwork

Education

High School Diploma or GED

Tools

EHR systems

Optical POS

Job description

This position is based in Somerville, MA.

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you'll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You'll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC's pointofsale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support inoffice promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We're Looking For

• A friendly, professional, and patientfocused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Teamoriented with the ability to build effective relationships.
• Attention to detail and problemsolving mindset.
• Receptive to feedback and committed to continuous learning.

Requirements

• High School Diploma or GED
• Minimum 6 months of experience in optical
• Knowledge of frame adjustments and frame repairs
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fastpaced environment
• Basic computer skills and experience with EHR or optical POS systems

Job Type: Full-time

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid time off
• Referral program