Licensed Optician - Patient-First Eyewear Specialist

Medical Eyeglass Center; Waterbury (CT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Waterbury, CT is seeking a patient-focused Optical Associate to join our dispensary team. You will help patients select and fit eyewear, process orders at our POS, and maintain accurate records of prescriptions, payments, and insurance.

You will work closely with clinicians and staff, ensure timely lab orders, assist with adjustments and cleaning, manage inventory, and support in-office promotions.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of optical experience.
• Knowledge of frame adjustments and repairs.
• Experience taking measurements (PD, seg height, optical center).
• Familiarity with lens types and manual lensometer is a plus.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Process and complete orders through MEC’s point-of-sale systems with accuracy.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on receivables.
• Dispense prescription and nonprescription eyewear and contact lenses when applicable.
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory and keep displays organized and stocked.
• Review daily patient schedules to anticipate volume and opportunities.
• Support in-office promotions and marketing materials.
• Build positive relationships with providers, technicians, and staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Eyewear fitting

Customer service

Communication

Organization

Time management

Education

High School diploma or GED

Tools

MS Excel

EHR/optical POS

Insurance portals

Job description

Medical Eyeglass Center in Waterbury, CT is seeking a patient-focused Optical Associate to join our dispensary team. You will help patients select and fit eyewear, process orders at our POS, and maintain accurate records of prescriptions, payments, and insurance.

You will work closely with clinicians and staff, ensure timely lab orders, assist with adjustments and cleaning, manage inventory, and support in-office promotions.