Optician & Eyewear Specialist — Patient Care

Medical Eyeglass Center, Inc.; Chico (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Medical Eyeglass Center, Inc. in Chico, CA is seeking an Optical Associate/Optician to join our team.

You will enhance the patient eyewear experience, assist with prescription interpretation, and coordinate orders from selection to fitting within a professional, patient-first environment. You will work closely with clinic staff to ensure accurate records, timely order processing, and effective insurance claims.

Qualifications

• Ability to read spectacle prescriptions.
• Familiarity with contact lenses where applicable.
• Experience in eyewear fitting and repairs is a plus.
• Excellent customer service and sales mindset.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Patient-focused

Eyewear fitting

Customer service

Sales skills

Communication

Organization

Teamwork

Attention to detail

Problem-solving

Tools

MS Excel

Insurance portals

Job description

Medical Eyeglass Center, Inc. in Chico, CA is seeking an Optical Associate/Optician to join our team.

You will enhance the patient eyewear experience, assist with prescription interpretation, and coordinate orders from selection to fitting within a professional, patient-first environment. You will work closely with clinic staff to ensure accurate records, timely order processing, and effective insurance claims.