Optical Associate: Patient-Focused Eyewear Specialist

Medical Eyeglass Center, Inc.; Colorado Springs (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center, Inc. in Colorado Springs, CO seeks a dedicated Optical Associate to support the optical dispensary and deliver outstanding patient service.

You will work closely with patients and clinic staff to ensure accurate eyewear fitting and timely order processing. The role blends technical eyewear knowledge with great customer service, requiring attention to detail, insurance processing, and teamwork in a fast-paced medical office setting.

Qualifications

• High School Diploma or GED required or equivalent.
• Minimum 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking PD, seg height, and optical center measurements.
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive).
• Experience reading lenses using a manual lensometer.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion; submit insurance claims and post payments.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized and stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Customer service

Eyewear fitting

Sales

Organization

Teamwork

Communication

Education

High School Diploma or GED

Tools

MS Excel

EHR systems

Optical POS systems

Job description

Medical Eyeglass Center, Inc. in Colorado Springs, CO seeks a dedicated Optical Associate to support the optical dispensary and deliver outstanding patient service.

You will work closely with patients and clinic staff to ensure accurate eyewear fitting and timely order processing. The role blends technical eyewear knowledge with great customer service, requiring attention to detail, insurance processing, and teamwork in a fast-paced medical office setting.