Optician: Eyewear Expert & Patient Care Champion

AEG Vision; Severna Park (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking an Optician to deliver expert eyewear solutions and exceptional patient care in a full-time in-person role. You will assist patients with frame and lens selection, ensure proper fit and accurate dispensing, and maintain strong relationships through clear communication.

Responsibilities include processing prescriptions in the EHR/ALE systems, educating patients on care, coverage and warranty options, and coordinating with technicians to ensure timely order completion.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MS Office, Windows, and Word Processing.
• Strong organizational and communication skills, with customer service focus.

Responsibilities

• Assist patients in selecting eyewear and accessories matching prescription, lifestyle and style.
• Enter prescription information into the EHR and ALE system and ensure documentation.
• Dispense glasses, check fit, adjust as needed, and obtain patient feedback.
• Educate patients on care, warranties, and insurance coverage; resolve order issues.
• Coordinate with technicians and managers; communicate order status to patients.
• Maintain product knowledge on lenses, frames, rebates, and treatments.

Skills

Customer service

Communication

Sales experience

Attention to detail

Organizational skills

Education

High School or GED

Tools

Pupilometer

PD sticks

Lensometer

Pliers

Wrenches

Frame warmer

Job description

AEG Vision is seeking an Optician to deliver expert eyewear solutions and exceptional patient care in a full-time in-person role. You will assist patients with frame and lens selection, ensure proper fit and accurate dispensing, and maintain strong relationships through clear communication.

Responsibilities include processing prescriptions in the EHR/ALE systems, educating patients on care, coverage and warranty options, and coordinating with technicians to ensure timely order completion.