Optician: Eye Care & Patient Experience Pro

AEG Vision; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Michigan is seeking an Optician to provide eyewear solutions and patient care. You will guide customers through frame and lens selection, ensure proper measurements, and dispense lenses with accuracy and service.

The role emphasizes teamwork, ongoing learning, and delivering an extraordinary patient experience while maintaining HIPAA compliance and using EHR systems. You will collaborate with optometrists and technicians, stay updated on products and rebates, and handle orders from

Qualifications

• High School diploma or GED required.
• ABO/NCLE preferred but not required.
• Minimum of one year experience as an Optician preferred.
• HIPAA knowledge/experience preferred.
• Proficiency with MS Office and Windows; ability to enter prescriptions into EHR.
• Strong organizational and communication skills.
• Excellent customer service and sales orientation.
• Good manual dexterity for manipulating eyewear.

Responsibilities

• Assist patients in selecting frames, lenses, and treatments to suit prescription, lifestyle, and style.
• Take measurements and ensure proper frame fit and lens dispensing.
• Educate patients on eyewear care, warranty options, and insurance coverage.
• Enter prescription data into EHR accurately and maintain patient records.
• Collaborate with technicians and doctors to ensure smooth order flow and timely delivery.
• Provide exceptional patient experience with clear, friendly communication.
• Assist with order status and address any issues or delays.

Skills

Customer service

Strong communication

Sales experience

HIPAA knowledge

Attention to detail

Manual dexterity

Education

High School diploma or GED

ABO/NCLE preferred

Tools

MS Office

Windows

EHR entry

Job description

AEG Vision in Michigan is seeking an Optician to provide eyewear solutions and patient care. You will guide customers through frame and lens selection, ensure proper measurements, and dispense lenses with accuracy and service.

The role emphasizes teamwork, ongoing learning, and delivering an extraordinary patient experience while maintaining HIPAA compliance and using EHR systems. You will collaborate with optometrists and technicians, stay updated on products and rebates, and handle orders from