Optical Technician: Vision Care & Patient Experience

EyeCare Partners LLC; Maplewood (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package

401k with Employer Matching

Paid Time Off

Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Clarkson Eyecare in Rock Hill, Missouri is seeking an Optical Technician to join our team. The role dispenses glasses and contacts, assists patients, and aligns prescriptions from Optometrists and Ophthalmologists, while helping patients choose frames.

No prior eyecare experience required as we train. Applicants should have strong communication, basic math for measurements, and a commitment to HIPAA privacy.

Qualifications

• Communication, interpersonal and negotiation skills.
• Ability to read, analyze and interpret insurance forms.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• HIPAA: All Associates must comply with HIPAA policy.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Embrace Total Patient Experience to build relationships while delivering medical support.
• Determine patients' wants and needs and sell to exceed expectations.
• Assist patients in selecting frames according to style and measurements.
• Operate auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames.
• Accurately collect measurements (bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, pantoscopic tilt).
• Dispense orders and repair/adjust frames.
• Dispense glasses and/or contact lens orders in E360.
• Maintain frame inventory and ensure clean, organized displays.
• Follow protocols to keep frame inventory accurate.
• General office duties and cleaning as assigned by manager.
• Assist with other duties as needed.

Skills

Communication

Insurance forms

Safety procedures

Report writing

Public speaking

HIPAA compliance

Customer interaction

Education

High school diploma or GED

Medical office experience preferred

Ophthalmic experience preferred

1 year customer-facing experience

Tools

Excel

Word

PowerPoint

Outlook

Job description

Clarkson Eyecare in Rock Hill, Missouri is seeking an Optical Technician to join our team. The role dispenses glasses and contacts, assists patients, and aligns prescriptions from Optometrists and Ophthalmologists, while helping patients choose frames.

No prior eyecare experience required as we train. Applicants should have strong communication, basic math for measurements, and a commitment to HIPAA privacy.