Optical Technician: Vision Care & Patient Experience Pro

Clarkson Eyecare, Inc.; Rock Hill (MO); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

PTO & holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

Clarkson Eyecare in Rock Hill, MO is seeking an Optical Technician to dispense and fit glasses and contacts under Optometrist prescriptions. You will connect patient needs to products, ensuring a world-class Total Patient Experience and driving retail sales.

Training provided; prior eyecare experience is helpful but not required. This is a full-time on-site position with benefits and a supportive team environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year interacting with customers or patients.
• Previous medical office or ophthalmic experience preferred.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360

Skills

Communication skills

Interpersonal skills

Negotiation skills

Insurance forms literacy

Document interpretation

Report writing

Public speaking

HIPAA compliance

Background check

Identity/work eligibility

Education

High school diploma or GED

Medical office experience preferred

Ophthalmic experience preferred

Customer interaction experience 1 year

Tools

Excel

Word

PowerPoint

Outlook

Job description

Clarkson Eyecare in Rock Hill, MO is seeking an Optical Technician to dispense and fit glasses and contacts under Optometrist prescriptions. You will connect patient needs to products, ensuring a world-class Total Patient Experience and driving retail sales.

Training provided; prior eyecare experience is helpful but not required. This is a full-time on-site position with benefits and a supportive team environment.