Optical Sales & Patient Experience Specialist

Clarkson Eyecare, Inc.; Clayton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

401k with employer matching

PTO & holidays

Maternity leave

Competitive base pay

Employee discounts

Job summary

Clarkson Eyecare in Clayton, MO seeks an Optical Technician to dispense glasses and contacts, fitting frames from prescriptions issued by Optometrists and Ophthalmologists. You will engage with patients to understand needs and coordinate eyewear solutions.

The role requires eyes-on accuracy with measurements, lens selections, and adherence to HIPAA and office protocols. Strong customer service and basic computer skills are essential for daily tasks.

Qualifications

• High school diploma or GED required.
• Previous ophthalmic experience preferred.
• Minimum 1 year in customer/patient interactions.
• ABO/ABOC and NCLE certifications preferred but not required.

Responsibilities

• Build relationships with patients while delivering great medical support.
• Assist patients in selecting frames according to style, measurements and prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames to patient needs.
• Accurately collect measurements such as bridge size, eye size, temple length and pupillary distance.
• Dispense orders and repair/adjust frames; dispense glasses and contact lens orders in the system.
• Maintain inventory and keep work area clean and organized.
• Follow all office protocols and assist with other duties as needed.

Skills

Communication & interpersonal skills

Insurance forms interpretation

Report writing

Public speaking to groups

HIPAA compliance

Background check clearance

Work eligibility documentation

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Job description

Clarkson Eyecare in Clayton, MO seeks an Optical Technician to dispense glasses and contacts, fitting frames from prescriptions issued by Optometrists and Ophthalmologists. You will engage with patients to understand needs and coordinate eyewear solutions.

The role requires eyes-on accuracy with measurements, lens selections, and adherence to HIPAA and office protocols. Strong customer service and basic computer skills are essential for daily tasks.