Optical Technician — Full Benefits & Patient Care

Nationwide Vision; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

Nationwide Vision in Phoenix, AZ is seeking an Optical Technician to help customers select frames and lenses while supporting medical needs. You will dispense glasses and contacts from optometrist prescriptions and ensure accurate measurements.

This role emphasizes total patient experience, requires strong communication, familiarity with Excel/Outlook, and compliance with HIPAA. Full-time hours with benefits, PTO, and training to maintain high standards.

Qualifications

• Strong communication and interpersonal abilities.
• Ability to read and interpret insurance forms.
• Ability to read safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication

Interpersonal skills

Negotiation

HIPAA compliance

Reading insurance forms

Reading safety procedures

Documentation

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Nationwide Vision in Phoenix, AZ is seeking an Optical Technician to help customers select frames and lenses while supporting medical needs. You will dispense glasses and contacts from optometrist prescriptions and ensure accurate measurements.

This role emphasizes total patient experience, requires strong communication, familiarity with Excel/Outlook, and compliance with HIPAA. Full-time hours with benefits, PTO, and training to maintain high standards.