Optical Technician — Eyewear Fitting & Lens Expert

Clarkson Eyecare; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Cleveland, OH is seeking an Optical Technician to dispense glasses and contacts and to assist patients with prescriptions, frames, and lens options. You will support the Total Patient Experience while connecting patient needs to the right products.

The role requires attention to detail, strong communication, and prior customer-facing or ophthalmic office experience. On-site clinical setting with potential travel to other locations.

Qualifications

• Minimum 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Ophthalmic or medical office experience preferred.
• ABO and NCLE certifications preferred but not required.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patient wants and needs and selling to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Able to operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service experience

Attention to detail

Strong communication

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in Cleveland, OH is seeking an Optical Technician to dispense glasses and contacts and to assist patients with prescriptions, frames, and lens options. You will support the Total Patient Experience while connecting patient needs to the right products.

The role requires attention to detail, strong communication, and prior customer-facing or ophthalmic office experience. On-site clinical setting with potential travel to other locations.