Optical Team Lead: Customer Experience & Ops

Warby Parker; Louisville (KY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Employee Stock Purchase Plan

Free eyewear

Paid sick leave

Job summary

Warby Parker in Louisville, KY is seeking an Optical Supervisor to lead our in-house optical team. You will rely on your expertise to help customers, perform measurements, and ensure eyewear meets our standards.

As a keyholder, you’ll open/close the store, mentor the Optician Apprentice Program participants, and maintain store operations while delivering exceptional service. If you’re a licensed dispensing optician with ABO certification and 2+ years supervisory experience, you’ll thrive in a

Qualifications

• Licensed dispensing optician with 2+ years of supervisor experience.
• Ability to explain prescription terminology to customers clearly.
• Energetic, detail-oriented leader who fosters a positive team culture.

Responsibilities

• Supervise daily store operations and optical team performance.
• Meet customers’ eyewear needs and ensure accurate measurements and fittings.
• Explain prescription terminology and product offerings to customers.
• Mentor and lead the Optical team, including Apprentices, to deliver exceptional service.

Skills

Customer service

Leadership

Communication

Education

ABO-certified optician

Licensed dispensing optician

Job description

Warby Parker in Louisville, KY is seeking an Optical Supervisor to lead our in-house optical team. You will rely on your expertise to help customers, perform measurements, and ensure eyewear meets our standards.

As a keyholder, you’ll open/close the store, mentor the Optician Apprentice Program participants, and maintain store operations while delivering exceptional service. If you’re a licensed dispensing optician with ABO certification and 2+ years supervisory experience, you’ll thrive in a