Optical Team Lead — Customer Experience & Ops

Warby Parker; Culver City (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Paid sick leave

Paid Holidays

Vacation days per year

Employee Stock Purchase Plan

Free eyewear

Optical Education Reimbursement

And more (just ask!)

Job summary

Warby Parker is seeking an Optical Supervisor to lead our in-store optical team in Culver City. You will rely on your optical expertise, customer service, and product knowledge to create exceptional experiences for every guest.

As a keyholder, you'll open and close the store, mentor the Optician Apprentice Program participants, and uphold Warby Parker standards across operations and inventory. A licensed optician with 2+ years of supervisory experience is ideal.

Qualifications

• Licensed dispensing optician in states that require a license, with 2+ years of experience including supervisor responsibilities.
• Clear, effective, and professional communicator who can explain technical terms to customers.
• Energetic, positive team player able to adapt in a fast-paced work environment.

Responsibilities

• Directly work with customers to meet eyewear needs and record measurements with accuracy.
• Lead and mentor Optical team; open/close store as a keyholder and maintain operations.
• Maintain store systems, inventory databases, and ensure Warby Parker standards.

Skills

Customer service

Communication

Team leadership

Optical knowledge

Detail oriented

Education

Licensed dispensing optician (state license) or ABO-certified optician

Job description

Warby Parker is seeking an Optical Supervisor to lead our in-store optical team in Culver City. You will rely on your optical expertise, customer service, and product knowledge to create exceptional experiences for every guest.

As a keyholder, you'll open and close the store, mentor the Optician Apprentice Program participants, and uphold Warby Parker standards across operations and inventory. A licensed optician with 2+ years of supervisory experience is ideal.