Lead Optical Team – Customer Experience & Lab Tech

LensCrafters; Irvine (CA); On-site; USD 28,000 - 47,000; Full time

Job summary

LensCrafters is seeking a Team Lead in Irvine, CA to deliver exceptional customer service and drive store success through optical and lab processes. You will oversee daily operations, support sales, and train staff to ensure high-quality eyewear and a safe work environment.

The role emphasizes leadership, strong communication, and knowledge of optics, with a focus on teamwork and maintaining LensCrafters standards within a busy retail setting.

Qualifications

• HS diploma or GED required.
• Strong optical and retail experience preferred.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener with interpersonal skills.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.

Responsibilities

• Provide unsurpassed customer service.
• Assist customers with selections and provide recommendations.
• Lead and train staff; manage store processes and systems.
• Serve as a responsible alternate store key holder.
• Ensure optical standards and customer requirements are met.

Skills

Strong communication

Leadership

Sales skills

Problem solving

Customer service

Cash handling

Education

HS diploma/GED

Tools

Edging & mounting equipment

ABO Certification

Job description

LensCrafters is seeking a Team Lead in Irvine, CA to deliver exceptional customer service and drive store success through optical and lab processes. You will oversee daily operations, support sales, and train staff to ensure high-quality eyewear and a safe work environment.

The role emphasizes leadership, strong communication, and knowledge of optics, with a focus on teamwork and maintaining LensCrafters standards within a busy retail setting.