Optical Supervisor: Lead Store & Patient Experience

Visionworks of America; East Northport (NY); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks seeks an Optical Supervisor/Assistant Manager to lead store operations and deliver a seamless patient and customer journey. You will model leadership, coach staff, and support the General Manager to meet sales and service targets.

You’ll coordinate appointments, supervise exam lanes and sales areas, and ensure a welcoming, human, and bold experience for every visitor. This role rewards proactive leadership and customer focus.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Customer service

Leadership

Communication

Team coaching

Education

HS Diploma or GED

Job description

Visionworks seeks an Optical Supervisor/Assistant Manager to lead store operations and deliver a seamless patient and customer journey. You will model leadership, coach staff, and support the General Manager to meet sales and service targets.

You’ll coordinate appointments, supervise exam lanes and sales areas, and ensure a welcoming, human, and bold experience for every visitor. This role rewards proactive leadership and customer focus.