Licensed Optical Supervisor - Lead Optical Team

Warby Parker; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking an Optical Supervisor to join our growing team of in-house optical professionals. You will lead an energetic Optical team, help customers with eyewear needs, and manage store operations as a keyholder.

You will mentor apprentices, maintain accuracy in measurements and fittings, and ensure our eyewear meets optical standards while delivering exceptional customer experiences.

Qualifications

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Skills

Dispensing eyewear

Leadership

Customer service

ABO certified

Job description

Warby Parker is seeking an Optical Supervisor to join our growing team of in-house optical professionals. You will lead an energetic Optical team, help customers with eyewear needs, and manage store operations as a keyholder.

You will mentor apprentices, maintain accuracy in measurements and fittings, and ensure our eyewear meets optical standards while delivering exceptional customer experiences.