Optical Store Supervisor & Customer Experience Leader

VisionWorks; Shrewsbury (MA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks in Massachusetts is seeking an Optical Supervisor/Assistant Manager to lead the store, support the General Manager, and coach the team to deliver a seamless patient and customer journey.

You will drive sales targets, coordinate appointments and services, and ensure a welcoming experience for every visitor while maintaining high standards in exam lanes and on the sales floor.

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Customer service

Leadership

Team supervision

Education

HS Diploma/GED or equivalent

Job description

Visionworks in Massachusetts is seeking an Optical Supervisor/Assistant Manager to lead the store, support the General Manager, and coach the team to deliver a seamless patient and customer journey.

You will drive sales targets, coordinate appointments and services, and ensure a welcoming experience for every visitor while maintaining high standards in exam lanes and on the sales floor.