Optical Store Supervisor & Customer Experience Lead

Visionworks of America, Inc.; Brookline (MA); On-site; USD 56,132,000 - 74,328,000; Full time

Benefits offered by this job

Vision Coverage

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Store Supervisor/Assistant Manager in Brookline, MA to lead store operations, drive profitability, and ensure a seamless patient and customer journey. This role models Visionworks values and steps in for the General Manager as needed.

You will coach associates, manage appointments and services, and help achieve financial goals while maintaining exceptional customer experiences in a busy optical retail environment.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with the General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service

Leadership

Education

HS Diploma/GED

Job description

Visionworks is seeking a Store Supervisor/Assistant Manager in Brookline, MA to lead store operations, drive profitability, and ensure a seamless patient and customer journey. This role models Visionworks values and steps in for the General Manager as needed.

You will coach associates, manage appointments and services, and help achieve financial goals while maintaining exceptional customer experiences in a busy optical retail environment.