Optical Store Supervisor – Customer Experience

AEG Vision; Baytown (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Baytown, TX is seeking an Assistant Manager to support the Practice Manager in day-to-day store operations. You will supervise staff, assist with sales and troubleshooting, and help resolve customer service issues on the shop floor.

This role emphasizes teamwork, communication, and cost-conscious operations. Prior optical or retail management experience is advantageous, and ABO certification is a plus but not required.

Qualifications

• High school diploma or equivalent required; ABO certification preferred but not required.
• Experience in optical retail or related field is valued.
• Strong customer service and interpersonal abilities are essential.

Responsibilities

• Oversee daily store operations alongside Practice Manager and supervise staff.
• Assist with sales, troubleshooting, and customer service issues on the floor.
• Monitor patient flow, appointments, and ensure on-time performance.
• Participate in interviewing and hiring new staff; support disciplinary actions as needed.
• Lead staff meetings, provide feedback, and facilitate training.
• Help manage inventory and maintain a clean, organized store environment.
• Ensure compliance with policies, procedures, and safety standards.

Skills

Interpersonal skills

Customer service

Strong organizational skills

Communication skills

Analytical & problem solving

Conflict resolution

Physical stamina

Education

High school diploma or equivalent

ABO Certification (preferred)

Tools

Computer literacy

Data entry

Job description

AEG Vision in Baytown, TX is seeking an Assistant Manager to support the Practice Manager in day-to-day store operations. You will supervise staff, assist with sales and troubleshooting, and help resolve customer service issues on the shop floor.

This role emphasizes teamwork, communication, and cost-conscious operations. Prior optical or retail management experience is advantageous, and ABO certification is a plus but not required.