Optical Retail Assistant Manager

AEG Vision; Raytown (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Full-time benefits

Job summary

AEG Vision in Raytown, MO is seeking an Assistant Manager to support daily store operations and supervise staff on the sales floor. You will assist the Opticians with sales, troubleshoot issues, and help resolve customer service concerns while ensuring policies and standards are followed.

The role involves managing patient flow, coordinating with technicians, and participating in hiring and disciplinary processes. Experience in optics and strong customer service skills are preferred.

Qualifications

• High school diploma or equivalent required or ABO certification preferred.
• Experience in optical retail and customer service is expected.
• Management experience is a plus but not required.

Responsibilities

• Resolves customer service issues and refunds to patients; signs off on spectacle remakes.
• Monitors patient flow (appointments and walk-ins) to keep the practice on schedule.
• Assist technicians and staff with sales, troubleshooting, and store responsibilities.
• Support interviewing and selection of new staff; participate in disciplinary actions if needed.
• Provide ongoing feedback and training to employees; lead staff meetings with the Practice Manager.

Skills

Interpersonal skills

Customer service

Computer literacy

Data entry

Organizational skills

Communication skills

Analytical thinking

Conflict resolution

Physical stamina

Education

High school diploma or equivalent

ABO Certification preferred

Job description

AEG Vision in Raytown, MO is seeking an Assistant Manager to support daily store operations and supervise staff on the sales floor. You will assist the Opticians with sales, troubleshoot issues, and help resolve customer service concerns while ensuring policies and standards are followed.

The role involves managing patient flow, coordinating with technicians, and participating in hiring and disciplinary processes. Experience in optics and strong customer service skills are preferred.