Optical Store Manager: Lead Team, Drive Growth & Service

For Eyes; Palo Alto (CA); On-site; USD 49,000 - 84,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

For Eyes in Palo Alto is seeking a Store Manager to lead the retail team, drive customer experience, and ensure profitable store operations. You will recruit, coach, and develop associates, aligning doctor and retail functions to optimize service and optics expertise.

The role requires strong leadership, experience in retail management, and a focus on maximizing customer satisfaction, sales, and brand standards across the store network.

Qualifications

• High School graduate or equivalent.
• State licensure.
• 3+ years as optical associate or non-optical retail management.
• Strong influencing and negotiating skills.
• Familiarity with POS systems, computers and calculators.

Responsibilities

• Conveys commitment to great customer service by ensuring the team performs the Simple Sales Process.
• Provides on-the-job training and guidance to team members using company programs.
• Delivers timely feedback to all retail associates.
• Confronts underperformers and initiates disciplinary actions when needed.
• Leads staffing, compliance with guidelines, and drives profitability.

Skills

Sales skills

Problem solving

Organization

Math skills

Negotiation

Education

High School diploma or equivalent

College degree or equivalent

ABO Certification

Tools

POS System

Job description

For Eyes in Palo Alto is seeking a Store Manager to lead the retail team, drive customer experience, and ensure profitable store operations. You will recruit, coach, and develop associates, aligning doctor and retail functions to optimize service and optics expertise.

The role requires strong leadership, experience in retail management, and a focus on maximizing customer satisfaction, sales, and brand standards across the store network.