Optical Store Manager: Lead Growth & Customer Experience

For Eyes; Palo Alto (CA); On-site; USD 91,667,000 - 158,801,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Employee discounts

Job summary

For Eyes in Palo Alto is seeking a Store Manager to lead daily operations, deliver exceptional customer experiences, recruit and coach brand-right associates, and align retail efforts with doctors to optimize patient service.

You will drive profitability, manage store performance metrics, and ensure loss prevention, inventory control, and accurate payroll processes while upholding For Eyes standards of care and a focus on growth.

Qualifications

• 3+ years as an optical associate or non-optical retail management.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with POS system, computers and calculators.
• Organization skills.
• Knowledge of current store merchandise.
• High level of business acumen.

Responsibilities

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives Exceed on all targets set
• Delivers the key performance indicators by inspiring their team to provide the customer experience that exceed expectations through NPS and Google Ratings.
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes to guidelines Inventory Management System and Order tracker as a part of global POS.
• Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.

Skills

Optical retail management

Retail management

Communication

Sales skills

POS familiarity

Customer service

Team building

Negotiation

Business acumen

Education

College degree or equivalent

State licensure / ABO Certification

Tools

POS system

Computers

Calculators

Job description

For Eyes in Palo Alto is seeking a Store Manager to lead daily operations, deliver exceptional customer experiences, recruit and coach brand-right associates, and align retail efforts with doctors to optimize patient service.

You will drive profitability, manage store performance metrics, and ensure loss prevention, inventory control, and accurate payroll processes while upholding For Eyes standards of care and a focus on growth.