Optical Team Lead – Service & Vision Excellence

Warby Parker; Palo Alto (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave

Employee Stock Purchase Plan

Free eyewear

Job summary

A leading eyewear retailer in Palo Alto is seeking an Optical Supervisor to lead their team and enhance customer experiences. The role involves direct customer engagement, ensuring the quality of eyewear, and supervising store operations. Ideal candidates hold relevant licensure with over 2 years of experience in a supervisory role, are detail-oriented and passionate about retail, and can communicate effectively with customers. This full-time position offers competitive benefits including health insurance and an Employee Stock Purchase Plan.

Qualifications

• 2+ years of experience including supervisor responsibilities.
• Ability to explain technical terms to customers.
• Energetic and positive team player.

Responsibilities

• Work directly with customers to help meet their eyewear needs.
• Set the store up for success by ensuring operational procedures.
• Drive the store vision and sales on the floor.

Skills

Customer service skills

Detail-oriented

Leadership skills

Effective communication

Education

Licensed dispensing optician or ABO-certified optician

Job description

A leading eyewear retailer in Palo Alto is seeking an Optical Supervisor to lead their team and enhance customer experiences. The role involves direct customer engagement, ensuring the quality of eyewear, and supervising store operations. Ideal candidates hold relevant licensure with over 2 years of experience in a supervisory role, are detail-oriented and passionate about retail, and can communicate effectively with customers. This full-time position offers competitive benefits including health insurance and an Employee Stock Purchase Plan.