Eyewear Store Manager — Lead Team, Drive Growth

For Eyes; Oak Park (IL); On-site; USD 56,500 - 98,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off / vacation

Employee discounts

Job summary

For Eyes in Oak Park, IL is seeking a Store Manager to lead daily operations, coach a team of associates, and ensure an exceptional customer experience that blends eyewear expertise with value-driven service.

You will analyze store performance, manage staffing, payroll and inventory, and partner with doctors and retail teams to drive sales, profitability and a seamless patient experience in a fast-paced environment.

Qualifications

• High School graduate or equivalent.
• 3+ years as an optical associate or non-optical retail management.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Knowledge of current store merchandise.
• High level of business acumen.

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
• Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions. Continuously develop co-workers’ optical knowledge and skills.
• Drive profitable personal sales, modeling the way and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations
• Executes and on-boards staffing to guidelines.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
• Leads Doctor of Optometry and Host business partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.
• Lead positive attitude toward all company objectives and directives; demonstrate teamwork at all times.

Skills

Store management

Leadership

Communication

Sales skills

Math skills

Cash handling

Organization

Optical knowledge

Education

High school diploma

College degree preferred

Job description

For Eyes in Oak Park, IL is seeking a Store Manager to lead daily operations, coach a team of associates, and ensure an exceptional customer experience that blends eyewear expertise with value-driven service.

You will analyze store performance, manage staffing, payroll and inventory, and partner with doctors and retail teams to drive sales, profitability and a seamless patient experience in a fast-paced environment.