Optical Store Manager — Guest Experience Leader

EssilorLuxottica; Orlando (FL); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

EssilorLuxottica's Target Optical Millenia in Orlando, FL is seeking a Licensed Store Manager who will lead a high-performing team to deliver an exceptional guest experience and meet brand goals.

You will recruit, coach, and schedule staff, complete payroll, and ensure store operations, merchandising, and promotions are executed to standard. You will collaborate with Target Optical doctors and retail partners to grow the business, while training and developing talent for future leadership.

Qualificações

• Bachelors degree or equivalent experience.
• Opticianary License or ABO Certification as required by state law.
• 5+ years experience in customer service and retail.
• 3+ years management or supervisory experience.
• Recruiting, selection and development of talent.
• Motivating and influencing others.

Responsabilidades

• Leads a team of high performing Team Members to deliver an outstanding guest experience.
• Sets clear expectations that the store and Team Members be Guest Ready.
• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.
• Orchestrates the flow on the floor, and is the caretaker to every guest and team member.
• Works with Team Members to develop clear action plans for immediate and future development.
• Ensures every Team Member is accountable to their action plans and commitments.
• Delivers clear motivating and developmental feedback in a timely manner.
• Creates a culture of being Simple, Fun and In-style.
• Completes annual performance reviews along with monthly coaching conversations with all Team Members.

Conhecimentos

Customer service

Retail experience

People management

Talent development

Formação académica

Bachelors degree or equivalent experience

Opticianary License or ABO Certification (state law)

Descrição da oferta de emprego

EssilorLuxottica's Target Optical Millenia in Orlando, FL is seeking a Licensed Store Manager who will lead a high-performing team to deliver an exceptional guest experience and meet brand goals.

You will recruit, coach, and schedule staff, complete payroll, and ensure store operations, merchandising, and promotions are executed to standard. You will collaborate with Target Optical doctors and retail partners to grow the business, while training and developing talent for future leadership.