Optical Store Leader - Customer Experience & KPIs

LensCrafters; Sedalia (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus potential

Commission plan

Health care

Paid time off

Job summary

LensCrafters in Sedalia, MO is seeking a Full-Time store leader to drive customer service excellence and sales performance. You will coach a team, analyze store KPIs, and partner with the Doctor of Optometry to enhance the customer and patient experience.

The role requires 4+ years of management experience and strong skills in communication, negotiation, and team development. A competitive total rewards package includes bonus potential and benefits.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the right people are in the right place.
• Partners with the Doctor of Optometry to elevate the customer and patient experience.
• Takes pride in the store and guides team to execute all tasks to guidelines.
• Ensures safety programs are implemented and maintained to keep a safe and FUN environment.

Skills

Management experience

Influencing skills

Negotiation skills

Team building

Communication skills

Active listening

Sales skills

Time management under deadlines

Cash handling

Education

College degree or equivalent

ABO Certification (optional/licensure)

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Tools

POS system

Job description

LensCrafters in Sedalia, MO is seeking a Full-Time store leader to drive customer service excellence and sales performance. You will coach a team, analyze store KPIs, and partner with the Doctor of Optometry to enhance the customer and patient experience.

The role requires 4+ years of management experience and strong skills in communication, negotiation, and team development. A competitive total rewards package includes bonus potential and benefits.