Optical Store Lead — Coach, Customer Experience

VisionWorks; Town of Colonie (NY); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager.

The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.

Qualifications

• 1-5 years of supervisory experience required.
• HS Diploma, GED or equivalent experience required.

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Leadership

Customer service

Sales orientation

Education

HS Diploma or GED

Job description

Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager.

The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.