Optical Store Supervisor - Lead Customer Experience

Visionworks; Latham (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and help drive financial goals. The role involves coaching staff, coordinating doctor appointments, and ensuring an outstanding patient and customer journey.

You will model Visionworks' standards, manage daily operations, and support growth in profitability while delivering a seamless in-store experience for customers and patients.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

supervisory experience

Education

HS Diploma/GED or equivalent

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and help drive financial goals. The role involves coaching staff, coordinating doctor appointments, and ensuring an outstanding patient and customer journey.

You will model Visionworks' standards, manage daily operations, and support growth in profitability while delivering a seamless in-store experience for customers and patients.