Optical Shop Lead: Patient Experience & Sales Coach

Visionworks of America, Inc.; Mankato (MN); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Vision Coverage

Parental Leave

Bereavement Leave

401(k) Plan

Paid Time Off

Job summary

Visionworks of America, Inc. is seeking an Optical Supervisor/Assistant Manager in Minnesota to lead store operations and deliver a warm, human patient journey.

You will supervise in the General Manager's absence, coach associates, and drive daily, weekly, and monthly sales targets while maintaining top service standards. The role emphasizes floor leadership, appointment coordination, and resolving issues in partnership with the GM to ensure a simple, caring customer experience.

Qualifications

• HS Diploma, GED or equivalent experience.
• 1-5 years of supervisory experience.

Responsibilities

• Promote profitability and sales targets by leading the team to daily, weekly, and monthly goals.
• Model patient/customer journey across exam lane and sales floor with supervision of associates.
• Assist GM in coordinating doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver excellent patient experiences.
• Resolve obstacles to patient experience in partnership with the GM.
• Execute store operations to meet financial and customer experience goals.

Skills

Supervisory experience

Customer service

Leadership

Education

HS Diploma or GED

Job description

Visionworks of America, Inc. is seeking an Optical Supervisor/Assistant Manager in Minnesota to lead store operations and deliver a warm, human patient journey.

You will supervise in the General Manager's absence, coach associates, and drive daily, weekly, and monthly sales targets while maintaining top service standards. The role emphasizes floor leadership, appointment coordination, and resolving issues in partnership with the GM to ensure a simple, caring customer experience.